Members' survey analysis

REDUCED MOBILITY

Includes the following key features to accommodate guests who have limited mobility and would benefit from some basic level accessibility facilities:

• Must have parking within 50 metres of the main entrance or an alternative step-free entrance.
• Must have a step-free route with a firm surface from the parking to the main entrance or an alternative step-free entrance.
• Must have a standard bedroom with either an ensuite or a separate bathroom, and the ensuite/bathroom must include a shower unit or level-entry shower.
• Must have at least one of the following:
  • Venue all on one level
  • A lift available between floors and changes in level
  • At least one ground floor bedroom with en-suite bathroom

ASSISTED/PARTIAL WHEELCHAIR USER

Includes the following key features for wheelchair users who can transfer independently and can walk a minimum of 3 steps OR are travelling with a friend or companion who can assist them:

• Must have parking within 50 metres of the main entrance or an alternative step-free entrance.
• Must have step-free access at a customer entrance.
• Must have at least one wheelchair-accessible bedroom with a wheelchair turning space of at least 1200mm x 1200mm.
• Must have a wheelchair-accessible bathroom, with a level floor including a roll-in shower OR bath, and a wheelchair turning space of at least 1200mm x 1200mm..
• Must have a standard bedroom with either an ensuite or a separate bathroom, and the ensuite/bathroom must include a shower unit or level-entry shower.
• Must have an emergency evacuation plan for disabled customers.
• Must have a map and/or floorplan showing accessibility facilities.
• Must have at least one of the following:
  • Venue all on one level
  • A lift available between floors and changes in level
  • At least one ground floor bedroom with en-suite bathroom

INDEPENDENT WHEELCHAIR USER

Includes the following key features for full time wheelchair users who need or want to travel independently:

• Must have parking within 50 metres of the main entrance or an alternative step-free entrance.
• Must have a step-free route with a firm surface from the parking to the main entrance or an alternative step-free entrance.
• Must have step-free access at a customer entrance.
• Must have a wheelchair-accessible kitchen for independent use.
• Must have at least one wheelchair-accessible bedroom with a wheelchair turning space of at least 1200mm x 1200mm.
• Must have a wheelchair-accessible bathroom, with a level floor including a roll-in shower OR bath, and a wheelchair turning space of at least 1200mm x 1200mm.
• Must have an emergency evacuation plan for disabled customers.
• Must have a map and/or floorplan showing accessibility facilities.
• Must have at least one of the following:
  • Venue all on one level
  • A lift available between floors and changes in level
  • At least one ground floor bedroom with en-suite bathroom

VISUAL IMPAIRMENT

Includes the following key features for guests who are blind or have poor eyesight:

• Must have parking within 50 metres of the main entrance or an alternative step-free entrance.
• Must have a step-free route with a firm surface from the parking to the main entrance or an alternative step-free entrance.
• Must have a standard bedroom with an ensuite or separate bathroom with a shower unit or level-entry shower.
• Must have an emergency evacuation plan for disabled customers.
• Must have an audible emergency alarm with flashing lights.
• Must have a map and/or floorplan showing accessibility facilities.
• Must have facilities for assistance dogs.

VISUAL IMPAIRMENT [ENHANCED]

Includes the following key features for guests who are blind or have poor eyesight:

• Must have parking within 50 metres of the main entrance or an alternative step-free entrance.
• Must have a step-free route with a firm surface from the parking to the main entrance or an alternative step-free entrance.
• Must have a standard bedroom with an ensuite or separate bathroom with a shower unit or level-entry shower.
• Must have an emergency evacuation plan for disabled customers.
• Must have an audible emergency alarm with flashing lights.
• Must have a map and/or floorplan showing accessibility facilities.
• Must have facilities for assistance dogs.
• Must have step-free access at a customer entrance.
• Must have tactile signage available.

HEARING IMPAIRMENT

Includes the following key features for guests who have hearing difficulties or impairments:

• Must have an emergency evacuation plan for disabled customers.
• Must have a vibrating pillow alarm to alert deaf visitors in an emergency.
• Must have a map and/or floorplan showing accessibility facilities.

HEARING IMPAIRMENT [ENHANCED]

Includes the following key features for guests who are blind or have poor eyesight:

• Must have an emergency evacuation plan for disabled customers.
• Must have a vibrating pillow alarm to alert deaf visitors in an emergency.
• Must have a map and/or floorplan showing accessibility facilities.
• Must have an assistive listening / hearing enhancement system available